Contact Information

Contact Information

Utilities Division


Utilities Division


Important contact information

24-HOUR EMERGENCY LINE (water main breaks, water leaks, and sewer backups)

Backups and leaks (during normal business hours)

Water billing (start/cancel account, determining billing status of address)
952-563-8726 or

There are no watering restrictions in place at this time. The City continues encourage wise water use. Learn how you can help conserve water.

Drought Information
Drought Map

Much of the State of Minnesota is still abnormally dry or in moderate drought or even severe drought condition. Precipitation this fall has been beneficial for improving conditions going into the winter, but the extent and severity of the drought this summer were dramatic. The City continues to encourage residents and businesses to help conserve water and use water wisely.

Additional resources can be found here:

Backyard watering tips from the U of M Extension service

Water conservation information for residents from the Minnesota Department of Natural Resources

Drinking Water Week May 7-13, 2023

The City of Bloomington and partners throughout North America are kicking off Drinking Water Week, a decades-long tradition led by the American Water Works Association. Taking place May 7-13 this year, Drinking Water Week is a celebration recognizing the vital role water plays in everyday life for both water professionals and the communities they serve. 

Drinking  Water Week 2023

Bloomington is observing Drinking Water Week by inviting the public to learn about the how truly vital clean, safe water is in daily life and its role in protecting public health and the environment now and in the future. This year, Drinking Water Week encourages participants to recognize and honor the critical work that water professionals accomplish around the clock to deliver quality tap water while bolstering resilience for water in the future.

Mayor Busse read a proclamation proclaiming May 7-13 drinking water week in Bloomington and was visited by staff including Willie Water!

To commemorate the week, we are encouraging consumers to learn more about the importance of water services and water infrastructure, especially in times of crisis. In addition to water week, There will be even more information and opportunities to learn about water at this year’s Public Works Open House, May 20, 2023 from 9am-noon.

Can the COVID-19 virus spread through drinking water?

The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those used here in the City of Bloomington’s water treatment process, are designed to remove or inactivate viruses such as those that cause COVID-19.

More information can be found on the CDC website

Laboratory services

The Tri-City/William Lloyd Analytical Laboratory is located in the City of Bloomington's Water Treatment Plant at 9300 Poplar Bridge Road, Bloomington, MN 55437.

The lab monitors the drinking water supply for Edina, St. Louis Park, Bloomington, and other nearby water utilities.

The lab also tests water samples for private well owners, private water sampling companies, contractors, and other agencies and individuals for various chemicals and bacteriological contaminants.

To obtain testing services, call 952-563-4904. The lab is staffed from 7 a.m. - 3 p.m., Monday - Friday.

Water production and distribution

Water and wastewater services

Water service line coverage solicitations

Many Bloomington residents have already received a letter from one of several companies who are selling water service line protection coverage. The City recently received notification from American Water Resources of Minnesota, which, along with HomeServe, continue to mail their unsolicited informational material to Bloomington residents promoting their water service line coverage plan.

As in the past, the City of Bloomington has not partnered with these, or any other private water service maintenance providers.

Neither of these companies nor this type of coverage has been endorsed by the City of Bloomington or Hennepin County.

If you are considering purchasing this type of coverage for your property, the City strongly advises you to thoroughly research the need to do so and the background and track record of any company that offers this type of coverage.

For more information, contact the City of Bloomington Utilities Division at 952-563-8777.