Contact Information

Contact Information

Utilities Division


Utilities Division


Important contact information

24-HOUR EMERGENCY LINE (water main breaks, water leaks, and sewer backups)

Backups and leaks (during normal business hours)

Water billing (start/cancel account, determining billing status of address)
952-563-8726 or

There are no watering restrictions in place at this time. The City continues encourage wise water use. Learn how you can help conserve water.

Drought Information

Due to the continued dry weather in much of the southern half of the State, the Minnesota Watershed is now experiencing extreme drought. Due to the time of year and with seasonal water use declining, no specific actions are required at this time. However all customers are encouraged to conserve water now and on an on-going basis by following the suggestions below. 

Drought Map

Consistent with the Minnesota Statewide Drought Plan and the City’s Water Supply Plan the City will continue to monitor for source water conflicts and problems and asks all water users to implement voluntary measures to reduce water use – even in fall and winter months such as:

  • Taking shorter showers using reduced-flow showerheads instead of baths.
  • Turning the faucet off while you shave or brush your teeth.
  • Loading dishes into the dishwasher without rinsing them.
  • Running the dishwasher only when it's fully loaded.
  • Filling the sink to wash dishes by hand instead of letting the water run.
  • Only wasting full loads of laundry.

More tips on water conservation and wise water use can be found here:

Can the COVID-19 virus spread through drinking water?

The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those used here in the City of Bloomington’s water treatment process, are designed to remove or inactivate viruses such as those that cause COVID-19.

More information can be found on the CDC website

Due to the COVID-19 pandemic, many buildings are experiencing periods of little to no water usage due to shutdowns or a reduction in business activities. Water quality problems can arise as water sits in building plumbing systems.

Laboratory services

The Tri-City/William Lloyd Analytical Laboratory is located in the City of Bloomington's Water Treatment Plant at 9300 Poplar Bridge Road, Bloomington, MN 55437.

The lab monitors the drinking water supply for Edina, St. Louis Park, Bloomington, and other nearby water utilities.

The lab also tests water samples for private well owners, private water sampling companies, contractors, and other agencies and individuals for various chemicals and bacteriological contaminants.

To obtain testing services, call 952-563-4904. The lab is staffed from 7 a.m. - 3 p.m., Monday - Friday.

Water production and distribution

Water and wastewater services

Water service line coverage solicitations

Many Bloomington residents have already received a letter from one of several companies who are selling water service line protection coverage. The City recently received notification from American Water Resources of Minnesota, which, along with HomeServe, continue to mail their unsolicited informational material to Bloomington residents promoting their water service line coverage plan.

As in the past, the City of Bloomington has not partnered with these, or any other private water service maintenance providers.

Neither of these companies nor this type of coverage has been endorsed by the City of Bloomington or Hennepin County.

If you are considering purchasing this type of coverage for your property, the City strongly advises you to thoroughly research the need to do so and the background and track record of any company that offers this type of coverage.

For more information, contact the City of Bloomington Utilities Division at 952-563-8777.