City response to federal immigration enforcement

• Xcel Energy suspended disconnections for residential and commercial customers in Minneapolis and St. Paul, effective January 27.  
• Effective February 10, Xcel is extending that suspension to all seven Metro counties, through the end of February.  
• Customers do not need to call the company to request this disconnection protection. However, their bills will continue to accrue during the suspension, customerss are urged to call 800-895-4999 so Xecel can connect them with flexible payment arrangements and energy assistance.
• Currently, Xcel offers one late payment charge forgiveness per year to any customer who requests it, so customers who indicate impact from recent immigration actions can contact Xcel (same number as above) and request a late payment charge removal for their account.  
• Customer service agents have been instructed to treat immigration actions, safety concerns and loss of income as extenuating circumstances. This means they can offer more flexible pay arrangements, with down payments lower than the usual 10%.  
• For percent-of-income affordability programs where customers are normally removed if they miss 2 payments, Xcel is suspending removals through end of February as well.
• Any personal information shared with an Xcel Energy customer service representative is protected by the Minnesota Consumer Data Privacy Act, Minnesota Public Utilities Commission rules, and Xcel's own Privacy Practices.
• Xcel Energy uses bilingual agents and a Language Line (3-way interpreter service) to provide customer service in all major languages spoken in the Twin Cities Metro.
• Customers in need of assistance should reach out to Xcel Energy Customer Service at 800-895-4999, or manage their bill online. 

No. The Bloomington Police Department does not ask people about their immigration status when they call 911. Their primary role is to provide assistance and public safety services to all residents, regardless of immigration status.

No. The Bloomington Police Department does not maintain records that include information about people’s immigration status. 

The Bloomington Police Department has not been asked by federal agencies to enforce immigration laws, and they do not participate in immigration enforcement actions.

No. Federal agencies have not requested help from local law enforcement agencies, including the Bloomington Police Department, to enforce immigration laws. The only request made has been for bed space in detention facilities, which is a matter handled by sheriffs, not city police.

This term refers to the federal government's strategy of using multiple federal agencies to enforce immigration laws, including Homeland Security Investigations (HSI), Federal Bureau of Investigation
(FBI), US Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF), Drug Enforcement Administration (DEA) and U.S. Marshals. However, this does not involve local law enforcement agencies like Bloomington Police Department.

No. Bloomington Police Department officers do not ask for immigration status during traffic stops. Their role is to enforce local and state laws related to traffic violations, not federal immigration laws.