The City of Bloomington works with third-party providers, organizations and entities ("online service providers") who provide various online functions and services on the City's behalf. These online service providers are solely responsible for the accessibility compliance of the services they provide. Online service providers are contractually required to comply with the Americans with Disabilities Act whenever they represent or provide functionality on behalf of the City, including their provision of online services on behalf of the City.
The City’s compliance standard for determining whether an online service provided by an online service provider is ADA-compliant is that the service must conform, at a minimum, to current Section 508 standards.
If the City’s Communications Administrator receives a notification that calls into question an online service provider's conformance to the City's accessibility compliance standard, the City will forward the notification to the online service provider for review and remediation as necessary to bring the service into compliance.
If an investigation confirms that an online service does not conform to the City's accessibility compliance standard, and if the online service provider proves unable or unwilling to remediate the nonconforming elements of the service within a reasonable time frame, the online service provider may be deemed to be in breach of contract and ineligible to continue providing online services for the City.