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Answering your questions: Paying utility bills online

The City’s improved online utility bill-pay service gives residents a convenient way to save time and money on postage when paying bills. Residents can also pay their bills or check their account balances using the new phone pay service at 1-844-368-4567. The phone line is available 24/7 and has a Spanish-speaking option. Check out the answers to the top five questions about online utility bill pay below. 

1. How do I sign up?

It’s simple. You can sign up online at You’ll need some information from your utility bill to create your profile, such as customer number and location ID, shown at right. 

2. Is there an additional cost?

No. Paying your utility bill online is free. It is even free to pay with a credit card. The City’s system accepts MasterCard, Visa, Discover and E-Checks. 

3. Can I set up automatic payments?

Yes. Automatic payments are easy to set up and free. It’s a great way to save time and avoid late payments. You can also sign up online to pay by text or receive text or email notifications about your bill. 

4. Can I put more than one account under my login?

Yes. Property managers or family members handling a relative’s account are able to add more than one residence to their online profile. 

5. Will my payment information be safe?

Yes. The City’s online utility bill-pay system is Payment Card Industry (PCI) compliant, which means it is certified to meet or exceed industry standards for payment protection.