Telecommunicators, also known as 911 dispatchers, play a critical role in public safety. They are the first link between callers and first responders. They gather information that makes it possible to send appropriate aid and help those in need. During National Public Safety Telecommunicators Week, April 11 – 17, the Bloomington Police Department is recognizing its dispatchers and the high-quality service they provide to all who live, visit, or work in Bloomington. In 2020, BPD staffed eight dispatchers who handled 167,262 phone calls and entered 57,549 computer-aided dispatch events.
“Being a 911 police and fire dispatcher has been one of the most stressful, yet rewarding things I could imagine doing,” said civilian police dispatcher of 27 years Dave Melin. “Bloomington has a very special place in my heart. Not only did I grow up here in the 1970s, but my parents still live here. I find great satisfaction knowing that I am providing the same level of service, support and compassion to my callers as I would for my own family.”