A new City office aims to serve residents better
Reaching out to residents and stakeholders and fostering meaningful engagement are two areas of focus for the City. To continue progress in those areas, the City reorganized its Human Services Division into two separate work groups: the Community Outreach and Engagement Division, and Creekside Community Center.
This new structure is intended to focus the City’s investment of resources and align with the City’s six strategic priorities of community amenities, community image, equity and inclusion, high-quality services, focused renewal and environmental sustainability. Community Outreach and Engagement staff will advance each of these priorities with a focus on equity and inclusion.
The new division will expand on the City’s current engagement activities and develop consistent outreach efforts by using staff already involved in projects such as resident focus groups, Bloomington Learn to Lead Initiative and Students in Government Day.
Staff will serve as advocates and change agents to ensure traditionally under-served or underrepresented populations are considered and heard in the development of City programs and services.
The new office will also focus on helping recruit candidates for boards and commissions with the goal of helping residents better understand the City’s processes and how they can have a voice and impact City government.
Creekside Community Center began operating as a part of the Parks and Recreation Department after this shift. No changes have been made to programs and services at this time, but the change better positions the City to provide enhanced services should a new community center be built.